Subject to applicable conditions and exclusions, handbags, totes and similar goods are protected from the original date of purchase by a one-year limited warranty (proof of purchase is required).

If a handbag, tote, or similar good proves to be defective in material or workmanship under normal use anytime within the first year, we will repair or replace the item free of charge with same or comparable product.  If an item proves to be defective, it will be replaced and we will retain the defective item.

Please note that items will vary in color, texture and pattern placement. These characteristics either occur naturally or are features that occur due to the hand-making processing of many of our items. Leather and fabric items will mature naturally over time, with age and with each wear.  When wearing colored clothing, hand creams, oils and perfumes, these may all transfer onto the product. For information on how to care for your product please visit our ‘Product Care’ guide.